FAQs | A2Z Rx – Orders, Medicines & Support

We proudly serve customers in all 50 states across the U.S.

We partner with Partell Pharmacy, located in Las Vegas, NV 89119, a licensed pharmacy that ensures all prescriptions are filled and verified by licensed pharmacists.

The process is simple:

• Call our customer service team
• We'll provide you with a medical questionnaire to complete
• Our licensed healthcare providers will review your questionnaire
• If appropriate, they will issue a prescription
• We'll process your order and ship your medication

Once you submit your completed questionnaire, our healthcare providers typically review it within 24-48 hours.

Our healthcare providers can assist with many common conditions. Contact our customer service team or visit our website for a complete list of treatable conditions.

No, we do not accept insurance. However, our competitive pricing often makes medications affordable even without insurance coverage.

We accept all major credit cards. For other payment options, please contact our customer service team.

We work hard to offer competitive prices while maintaining the highest quality standards.

We proudly serve customers across all 50 states in the U.S., delivering quality products right to your doorstep—wherever you are.

Most orders are processed within 24-48 hours and delivered within 3-5 business days. Expedited shipping options are available.

We offer free standard shipping on orders over $49. For orders under $49, a standard shipping fee applies.

Yes, all our healthcare providers are fully licensed and credentialed.

All medications are sourced and handled by our partner pharmacy, Partell Pharmacy, following strict FDA and state regulations.

Yes, we are fully HIPAA-compliant and use industry-standard encryption to protect your personal health information.

All medical information is handled according to strict HIPAA guidelines, ensuring your privacy and confidentiality.

Our support team is available Monday-Friday, 9am-5pm PST via:

• Phone: 1-866-A2ZRXUS
• Email: support@a2zrx.us
• Live Chat: Available on our website during business hours

For medical emergencies, always call 911. For non-emergencies, please leave a message and we'll respond during business hours.

For safety reasons and federal regulations, we cannot accept returns on prescription medications. Please contact our customer service team with any concerns about your order.

Contact our customer service team immediately with photos of the damaged items. We'll arrange for replacement products to be shipped right away.

Still have questions? Contact our friendly customer service team for assistance. We're here to help ensure you receive the care you need!